All Collections
Brainwave3D Shop and Frequencys
Help with technical faults on our website
Help with technical faults on our website

Technical faults during payment processing, use of our website and downloading products

Updated over a week ago

If you encounter technical problems on our website – whether it’s with processing payments, downloading content, or using other features – we’d like to offer you some fundamental steps to try before you reach out to our support team.

General First-Aid Tips for Technical Issues:

  • Refresh the page: Sometimes a simple page reload can fix minor issues.

  • Check your internet connection: Ensure that your internet connection is stable and active.

  • Restart your browser: Completely close your browser and open it again.

  • Clear cache and cookies: Stored website data can sometimes cause issues. Instructions for clearing this data can be found below.

  • Private mode: Test the website in your browser’s private or incognito mode. Step-by-step instructions for this can also be found below.

  • Browser update: Make sure that you are using the latest version of your browser.

If these steps do not help, there may indeed be an issue on our end. In this case, please inform us so we can find a solution as quickly as possible.

Instructions for Clearing Cookies and Testing in Private Mode:

Google Chrome:

  • Clearing Cookies:

    • Click on the three dots in the upper right corner.

    • Select "Settings".

    • Scroll down and click on "Advanced".

    • Under "Privacy and security", choose "Clear browsing data".

    • Check "Cookies and other site data" and click on "Clear data".

  • Private Mode:

    • Click on the three dots in the upper right corner.

    • Select "New Incognito Window".

Mozilla Firefox:

  • Clearing Cookies:

    • Click on the three lines in the upper right corner.

    • Select "Options".

    • Go to the "Privacy & Security" section.

    • Click on "Clear data" under "Cookies and Site Data".

  • Private Mode:

    • Click on the three lines in the upper right corner.

    • Select "New Private Window".

Internet Explorer:

  • Clearing Cookies:

    • Click on the gear icon in the upper right corner.

    • Select "Internet Options".

    • Under "Browsing history", click on "Delete".

    • Choose "Cookies and website data" and click on "Delete".

  • Private Mode:

    • Press "Ctrl + Shift + P", or click on the gear icon and select "InPrivate Browsing".

Safari:

  • Clearing Cookies:

    • Go to "Safari" in the menu bar and select "Preferences".

    • Click on the "Privacy" tab.

    • Choose "Manage Website Data" and then "Remove All".

  • Private Mode:

    • Click on "File" in the menu bar and select "New Private Window".

By following these steps, you can resolve many common issues on your own. If problems persist, please contact our support team for further assistance. We are here to ensure that your experience on our website is as smooth and enjoyable as possible.

Did this answer your question?